Returns & Cancellations Policy

CANCELLATIONS :

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

In case the item you have ordered has been shipped but has not yet been delivered to you as per the expected delivery date, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the logistic company.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

1. Log into your ALLURE ACCOUNT.
2. Click on PROFILE on top at the right side of the page.
3. Click on ORDERs at the left side of the page.
4. To CANCEL WHOLE ORDER – Click on CANCEL ORDER
   To CANCEL an ITEM from your ORDER – Click on ORDER DETAILS. In the detailed order page, you will see CANCEL against each of the items in that order. Click on CANCEL, indicate the reason for cancellation. Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the logistic company.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Allure.

RETURNS :

You can Conveniently place your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state.

1. Log into your ALLURE ACCOUNT.
2. Click on PROFILE on top at the right side of the page.
3. Click on ORDERs at the left side of the page.
4. To RETURN the WHOLE ORDER – Click on RETURN ORDER
   To RETURN an ITEM from your ORDER – Click on ORDER DETAILS. In the detailed order page, you will see RETURN against each of the items in that order. Click on RETURN, indicate the reason for return.

The item you wish to return will be picked up from your doorstep. Once the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued.

Important:

Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories.

Hassle-free Returns:

We try our best to offer you a hassle-free returns experience.

• Returns including all replacements/pickups are done free of cost.
• In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.
• We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.
• In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
• In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
• Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

Exceptions:

There are certain scenarios where it is difficult for us to support returns.

• Return request is made outside the specified time frame . ( 10 days from date of delivery )
• Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
• Defective/damaged products that are covered under the manufacturer's warranty.
• Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
• Specific categories like socks, scarves and fragile items
• Any consumable item that has been used or installed.
• Products with tampered or missing serial numbers.

FAQS

At Allure, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

We assure you that all products sold on Allure are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Returns policy has got you covered.

Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange.

A buyer can request for replacement , exchange or refund within 10days from date of delivery .

Replacement:

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.

Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at info@allureaccessories.in

You can file a dispute 30 days from the date of delivery.Allure mediates buyer-seller disputes on a case-by-case basis.

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

If you don't get the return within the promised date, contact us immediately.

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

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